Service Delivery Policy
We deliver services, not physical goods, so nothing is shipped and there is no courier involved. Everything below sets out what you receive, how you receive it, and when.
How services are delivered
All deliverables are digital and are sent to the email address you give us at checkout. Nothing is posted, and there is no physical shipment or delivery charge at any point.
GST registration — timeline
After payment, in order:
- Within 1 working hour — order confirmation and a document checklist specific to your business type, by email
- Within 1 working day of receiving your complete documents — we review them and tell you about anything that would cause a rejection
- Within 1–2 working days after that — application filed, and your ARN sent to you
- Typically 3–7 working days from filing — GSTIN issued and the certificate emailed to you
GST return filing — timeline
Filing is a recurring monthly or quarterly service. We send a reminder before each due date, prepare the return once you share your sales data, and file before the statutory deadline.
The filed acknowledgement, and the challan where tax was payable, are emailed to you each period.
What is outside our control
The 3–7 working day figure describes our work and the department's normal processing pace. It is not a guarantee, because the approval decision is made by the GST department and not by us.
Applications take longer where the officer raises a clarification, where physical verification of premises is ordered, or during portal downtime and government holidays. We handle clarifications at no extra charge and keep you told, but we cannot compel a timeline from the department and will not pretend otherwise.
If documents are incomplete
The clock starts when we have everything we need. If documents are missing or unusable, we tell you exactly what is required and the timeline resumes once it arrives.
Delivery failures
If you have not received your order confirmation within one working day of paying, check your spam folder first, then contact us with your payment reference. We will resend immediately.
A wrong email address at checkout is the most common cause. Tell us and we will correct it — there is no charge for that.