Refund & Cancellation Policy
We would rather tell you before you pay whether we can help than argue about a refund afterwards. This page sets out exactly when money comes back to you.
Before we file
If you cancel before we submit your application to the GST portal, you get a full refund with no questions asked. Email us and we will process it to the original payment method within 5–7 working days.
After we file
Once the application is submitted the professional work is substantially done, so the fee is not refundable at that point. What you keep is our commitment to see it through — including replying to any clarification the department raises, at no extra charge.
If your application is rejected
If a rejection results from something we should have caught in the document check, we re-file at no charge. If it results from information supplied to us that was incorrect or incomplete, we will say so plainly and re-file at cost rather than at full price.
We do not refund the government's decision, because there is no government fee to refund — GST registration carries no statutory charge.
Monthly filing subscriptions
Filing is billed monthly with no lock-in. Cancel any time before the next billing date and you will not be charged again. We do not refund a period already filed, because the work for that period is complete.
If you leave, we hand over your records in a usable state. That is not conditional on anything.
How to request a refund
Email us with your order details and payment reference. We will confirm within one working day and process approved refunds within 5–7 working days to the original payment method.